Frequently Asked Questions
Everything you need to know about shopping with ONYC.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
You can return any unused and unopened items within 30 days of delivery. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on ONYC covered by a warranty?
Yes, most of our products come with a standard 12-month manufacturer's warranty against defects. Please refer to the specific product page for detailed warranty information.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we allow changes or cancellations within 60 minutes of purchase. After this window, we may already be preparing your items for shipment.